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Returns, Refunds and Exchanges Policy

  • How to Return an Item

At PARSIRUG.COM, we take great pride in our carpets' exceptional quality and craftsmanship. To be eligible for a return, please ensure that the item is in its original, unused condition unless there is a manufacturer defect. During the collection process from DHL, carefully inspect the carpet, sign the DHL confirmation, and confirm that the carpet was collected without any damage or defect. You have 30 days from the purchase date to return the item.

To initiate a refund, please send an email to [email protected]. We will provide you with a tracking number for your return.

When mailing your returned item, please send it to the following address:


Apartment 6, Osprey Court, Dublin Road, Shankill, Dublin, Ireland

Please include a signed letter in the package stating the reason for your return and the original receipt.

  • Return Exceptions

Please note that merchandise that has been used or altered will not be accepted for return.

  • Restocking Fee

All items are subject to a 10% restocking fee, which will be deducted from your refund. Additionally, we are unable to refund the original shipping and handling fees.

  • Payment Policy

Your credit card will be charged at the time of placing your order. If, for any reason, we are unable to fulfil your order, your credit card will be refunded.

  • Mailing Address for Check/Money Order

If you prefer to make payment using a check or money order, please send it to the following address:

PARSIRUG Office (Dublin)

Returns Department Tracking #

6 Osprey Court, Shankill, Dublin, Ireland

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