Returns, Refunds and Exchanges Policy

How to Return an Item

We take pride in the exceptional quality and craftsmanship of our carpet, your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must intently check the carpet when collect it from DHL, sign the DHL confirmation and mention the carpet was collected by yourself without any damage or defected. You can return the item within 3 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking
2. Mail your returned item to:

   	PARSIRUG.COM (TEHRAN Warehouse)
   	FLAT NO.11, NO.7, TAFAZOLI ALLEY, GHAFARI ALLEY,
   	RAHMANI ST, KOLAHDOOZ ST, SHARIATI ST
   	TEHRAN, IRAN
   	Postal code#1951786911
    

3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS

Merchandise that has been used, or altered will not be accepted for return.

RESTOCKING FEE

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that we paid on the order.

PAYMENT POLICY

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check/Money Order

     PARSIRUG office (DUBLIN)
     Returns Department Tracking # 
     6 osprey court,
     shankill, DUBLIN